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    消费者质疑“裕莲茶楼”人气奶茶外卖捆绑销售,客服:将上线单杯选项

    发帖时间:2026-04-17 22:37:12

    \u003cdiv class=\"rich_media_content\"\u003e\u003c!--NO_AD_ERROR_2--\u003e\u003cp\u003e“第一次听说奶茶还要配货的。”不少网友们近日在社交平台反映,知名奶茶品牌“裕莲茶楼”的招牌产品“特浓茶钻琥珀奶”(下称“琥珀奶”)和近期新品“青柑秋梨琥珀冰”(下称“秋梨冰”), 堂食单杯售价20多元。但在外卖平台或其小程序外送时,只能购买套餐,不能单点,套餐捆绑销售了其他饮品或茶点,售价从48元至66元不等。\u003c!--NO_AD_0--\u003e\u003c!--EOP_0--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_0--\u003e\u003cp\u003e1月15日,裕莲茶楼公开热线的接线人员向澎湃新闻称,后续将会上线琥珀奶单杯选项,但具体时间暂不清楚,秋梨冰暂无调整通知。\u003c/p\u003e\u003cp\u003e\u003cspan data-widget=\"image\" style=\"display: inline-block; max-width: 100%; width: 600px\"\u003e\u003c!--IMG_0--\u003e\u003cspan style=\"color: rgb(153, 153, 153); display: block; font-size: 12px; line-height: 18px; overflow-wrap: break-word; text-align: center\"\u003e\u003c!--NO_READ_BEGIN--\u003e裕莲茶楼在美团、淘宝闪购平台上架的琥珀冰套餐。\u003c!--NO_READ_END--\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cspan data-widget=\"image\" style=\"display: inline-block; max-width: 100%; width: 600px\"\u003e\u003c!--IMG_1--\u003e\u003cspan style=\"color: rgb(153, 153, 153); display: block; font-size: 12px; line-height: 18px; overflow-wrap: break-word; text-align: center\"\u003e\u003c!--NO_READ_BEGIN--\u003e裕莲茶楼在美团、淘宝闪购平台上架的秋梨冰套餐。\u003c!--NO_READ_END--\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e记者近日搜索发现,“琥珀奶”单杯售价24元起,外送确实只能在“裕莲茶楼”小程序、淘宝闪购与美团外卖平台上购买捆绑其他饮品或茶点的套餐,售价从48元至66元不等。如“琥珀奶单人套餐”,包含一杯琥珀奶、一份泡芙与一份蜜饯,售价56元起。京东秒送平台未上架琥珀奶相关产品与套餐。\u003c!--NO_AD_1--\u003e\u003c!--EOP_1--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_1--\u003e\u003cp\u003e2025年11月刚上市的“秋梨冰”,单杯售价29元,目前可以在其小程序单杯外送,在淘宝闪购和美团外卖平台需与其他产品捆绑购买,加起来售价从47元至60元不等。京东秒送平台同样未上架秋梨冰相关产品。\u003c!--NO_AD_2--\u003e\u003c!--EOP_2--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_2--\u003e\u003cp\u003e不少网友在社交平台@裕莲茶楼官方客服账户,询问为何不能单点。有网友留言称,“想点个琥珀奶还整上配货了,都是55+起步的配货。”\u003c/p\u003e\u003cp\u003e\u003cspan data-widget=\"image\" style=\"display: inline-block; max-width: 100%; width: 600px\"\u003e\u003c!--IMG_2--\u003e\u003cspan style=\"color: rgb(153, 153, 153); display: block; font-size: 12px; line-height: 18px; overflow-wrap: break-word; text-align: center\"\u003e\u003c!--NO_READ_BEGIN--\u003e网友在社交平台反映裕莲茶楼“配货”情况。\u003c!--NO_READ_END--\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e就前述情况,澎湃新闻以消费者身份致电上海、杭州等地多家裕莲茶楼门店,工作人员表示“不知道,这是公司管的,我们管不了”“公司没有上架单杯外卖的选项,我们这边也卖不了”“都是公司统一安排的,他上什么我们就卖什么”。\u003c!--NO_AD_3--\u003e\u003c!--EOP_3--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_3--\u003e\u003cp\u003e澎湃新闻以消费者身份拨打裕莲茶楼客服热线询问“配货”情况,接线人员称不清楚具体原因,“可能是公司运营层面的考虑”,“可能是公司的营销策略之类的,是运营那边统一决定的”。\u003c/p\u003e\u003cp\u003e1月15日,澎湃新闻再次致电裕莲茶楼公开热线,接线人员称已记录相关情况,专员将核实后给出回复。其还称,后续将会在小程序和第三方外卖平台上线琥珀奶单杯选项,但具体时间暂不清楚,秋梨冰暂无调整通知。\u003c!--NO_AD_4--\u003e\u003c!--EOP_4--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_4--\u003e\u003cp\u003e公开资料显示,裕莲茶楼创立于2005年。据某大数据平台统计,截至2025年3月,裕莲茶楼在上海、成都等地开设100多家门店,其中九成以上门店位于高档及中高档商场。\u003c/p\u003e\u003cdiv powered-by=\"qqnews_ex-editor\"\u003e\u003c/div\u003e\u003cstyle\u003e.rich_media_content{--news-tabel-th-night-color: #444444;--news-font-day-color: #333;--news-font-night-color: #d9d9d9;--news-bottom-distance: 22px}.rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.rich_media_content{color:var(--news-font-day-color);font-size:18px}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]):not(.qn-editor-copy){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content{color:var(--news-font-night-color)}}.data_color_scheme_dark .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.data_color_scheme_dark .rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.data_color_scheme_dark .rich_media_content{color:var(--news-font-night-color)}.data_color_scheme_dark .rich_media_content{font-size:18px}.rich_media_content p[data-exeditor-arbitrary-box=image-box]{margin-bottom:11px}.rich_media_content\u003ediv:not(.qnt-video),.rich_media_content\u003esection{margin-bottom:var(--news-bottom-distance)}.rich_media_content hr{margin-bottom:var(--news-bottom-distance)}.rich_media_content .link_list{margin:0;margin-top:20px;min-height:0!important}.rich_media_content blockquote{background:#f9f9f9;border-left:6px solid #ccc;margin:1.5em 10px;padding:.5em 10px}.rich_media_content blockquote p{margin-bottom:0!important}.data_color_scheme_dark .rich_media_content blockquote{background:#323232}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content blockquote{background:#323232}}.rich_media_content ol[data-ex-list]{--ol-start: 1;--ol-list-style-type: decimal;list-style-type:none;counter-reset:olCounter calc(var(--ol-start,1) - 1);position:relative}.rich_media_content ol[data-ex-list]\u003eli\u003e:first-child::before{content:counter(olCounter,var(--ol-list-style-type)) '. 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